Introduction to Troubleshooting for the Sybase Mobile Sales Solution

This troubleshooting guide provides information about resolving problems that you may encounter during installation, configuration, and deployment of the Sybase® Mobile Sales for SAP® CRM solution, or a device user may encounter when using the Mobile Sales application.

• Documentation Roadmap for the Sybase Mobile Sales Solution
  Learn more about documentation for the Sybase Mobile Sales for SAP CRM solution.
• Mobile Sales Device Log Files
  The application device logs provide value information for troubleshooting the Mobile Sales application. You can request that the device user sends you the log files that reside on the device.
• Unwired Platform Logs
  Unwired Platform log files provide valuable troubleshooting information. Log file information is aggregated and displayed in the Sybase Control Center administrative console. You can use a text editor to review log files from the command line using a text editor if Sybase Control Center is not available, or to concentrate your review to a particular log.