Troubleshoot the SAP System

Troubleshoot Mobile-Sales-specific issues for the SAP system.

• Device Data and SAP System Data Are Displayed Differently on Device and in the SAP WebUI
  Issue: The SAP system may contain more details (fields/assignment blocks), where your organization may decide to send a subset of the data to the device. Also, some objects might have different labels in the two systems, or your organization might customize your Mobile Sales data on the SAP system.
• Country Code For Phone Number Does Not Flow to Device
  Issue: Although the country code for a phone number appears in the SAP system, it does not flow to the device.
• Activities From SAP System Show Empty Dates
  Issue: When your company configured the SAP CRM system, it indicated which date type can flow to the device. All other date types do not appear on the device.
• Queue Increases With Multiple Subscriptions
  Issue: It can take between 10 to 30 minutes for approximately 3MB of data to be downloaded fully to the device.
• WebUI Object Times Appear in SAP Server Time Zone
  Issue: Any objects created in the SAP WebUI are created in the SAP server's time zone, which may be different from the time zone on the devices.