Documentation Roadmap for the Sybase Mobile Sales Solution

Describes how to install or upgrade Sybase Mobile Sales for SAP CRM. Read the Sybase Mobile Sales for SAP CRM Release Bulletin for late-breaking information and corrections.

Audience: IT installation team, training team, system administrators involved in planning, and any user installing the system.

Use: during the planning and installation phase.

Provides the most current information about known issues, and updates.

Audience: IT installation team, training team, system administrators involved in planning, and any user who needs up-to-date information.

Use: during the planning and installation phase, and throughout the product life cycle.

Provides an overview of the end-to-end solution, architecture, and key components.

Audience: all users.

Use: during the planning and installation phase, and throughout the product life cycle.

Provides information for troubleshooting, solving, or reporting problems.

Audience: system administrators who need to troubleshoot Mobile Sales application issues on various devices, Sybase Unwired Platform issues, Sybase SAP DOE Connector issues, and high-level SAP CRM issues.

Use: during entire product life cycle.

Provides detailed information about provisioning the Mobile Sales mobile device application.

Audience: Sybase Unwired Platform system administrator who needs to provision the Mobile Sales application to multiple devices in the enterprise.

Use: once the Mobile Sales application is configured and ready for the field.

Describes device user tasks for installing, setting up and using the Mobile Sales application to access SAP CRM.

A separate user guide is available for each device platform that Mobile Sales supports.

Audience: mobile device users.

Use: when using the application on a device.

Describes how to install or upgrade Sybase Unwired Platform. Check the Sybase Unwired Platform Release Bulletin for additional information and corrections.

Audience: IT installation team, training team, system administrators involved in planning, and any user installing the system.

Use: during the planning and installation phase.

Provides information about known issues, and updates. The document is updated periodically.

Audience: IT installation team, training team, system administrators involved in planning, and any user who needs up-to-date information.

Use: during the planning and installation phase, and throughout the product life cycle.

Describes how to plan, configure, manage, and monitor Sybase Unwired Platform. Use with the Sybase Control Center for Sybase Unwired Platform online documentation.

Audience: installation team, test team, system administrators responsible for managing and monitoring Sybase Unwired Platform, and for provisioning device clients.

Use: during the installation phase, implementation phase, and for ongoing operation, maintenance, and administration of Sybase Unwired Platform.

Describes how to use the Sybase Control Center administration console to configure, manage and monitor Sybase Unwired Platform. The online documentation is available when you launch the console (Start > Sybase > Sybase Control Center, and select the question mark symbol in the top right quadrant of the screen).

Audience: system administrators responsible for managing and monitoring Sybase Unwired Platform, and system administrators responsible for provisioning device clients.

Use: for ongoing operation, administration, and maintenance of the system.

Provides information for troubleshooting, solving, or reporting problems.

Audience: IT staff responsible for keeping Sybase Unwired Platform running, developers, and system administrators.

Use: during installation and implementation, development and deployment, and ongoing maintenance.

Describes how to install or upgrade Sybase DOE Connector. Check the Sybase DOE Connector Release Bulletin for additional information and corrections.

Audience: IT installation team, training team, system administrators involved in planning, and any user installing the system.

Use: during the planning and installation phase.