Troubleshoot BlackBerry Devices

Provides troubleshooting information when installing, configuring, and using Sybase Mobile Sales for SAP CRM for BlackBerry devices. See the Sybase Mobile Sales for SAP CRM Release Bulletin for the latest information.

• Find Does Not Locate All Records
  Issue: The Find feature does not locate a record even when the Load All Data option is enabled.
• Persistence Exception When Connection Information Is Changed
  Issue: If a device user subscribes to the SAP system, and then changes the Unwired Server connection information and resubscribes, the smartphone displays a PersistenceException message.
• Saving New or Modified Objects Is Slow
  Issue: Device user indicates that saving is slow for new accounts, contacts, and activities, or updates to accounts, contacts, activities, leads, or opportunities.
• Low Storage Error During Connection to Server
  Issue: If the smartphone contains many media files, e-mail messages, third-party applications, and so on, Mobile Sales cannot connect to the server. The Sybase Settings Log indicates a device low storage error.
• Mobile Sales Freezes When Device Is Unlocked
  Issue: Mobile Sales freezes and does not respond if the smartphone is locked and then unlocked.
• BBScreenStream Causes Persistence Exception
  Issue: If you use BBScreenStream to capture messages on the device, the device user sees a PersistenceException message when attempting to view the lists for accounts, contacts, activities, and opportunities.
• Connection Fails During Initial Subscription With No Error Message
  Issue: Mobile Sales for BlackBerry does not always provide connection failed errors on the device during the initial subscription.
• Device Is Not Receiving Data Anytime After Initial Subscription
  Issue: Device is not receiving any new Mobile Sales data, and or device user indicates that updates to the Mobile Sales data are remaining in a pending state.
• Table View Not Immediately Available for Pipeline Report
  Issue: When the device user initially creates a Pipeline report, Table View is not available until data is received from the SAP system.
• Mobile Sales Freezes During Initial Subscription
  Issue: Mobile Sales application may freeze while browsing data during initial data subscription.
• Password Error During SynchronizatIon
  Issue: If the device user changed the device password but it was not changed first on the SAP server, the device user receives an error message.
• The Region <value> Is Not Defined for Country US
  Issue: When creating or editing an account or a contact, device users must enter the state using the state abbreviations defined in the SAP CRM system.