Whenever Technical Support asks you to send the error log to Sybase, include the log information from server start-up through the error message in question. Be sure to include the following:
The lines just prior to start-up; for example:
kernel Adaptive Server Enterprise/12.5/SWR 9609 GA/P/Sun_svr4/OS 5.8 /main/1647/32-bit/FBO/Sat Jun 2 00:49:20 2001
All the lines between start-up and the error; for example:
Error 2559, Severity Level 16: Data page number 0781 is empty.
Any stack traces or unusual messages that occur near the error message in question.
For troubleshooting purposes, Sybase Technical Support may ask you to turn on trace flag 3601. When this trace flag is “on,” Adaptive Server writes a stack trace to the error log every time an Adaptive Server error is raised. Refer to “Starting Adaptive Server with trace flags” in the most recent version of the Adaptive Server Enterprise guide Troubleshooting and Disaster Recovery.
