This section lists the information you should collect to give to Sybase Technical Support before you call your Sybase Technical Support. Your primary site contact should have a copy of this information.
Providing Technical Support with this information will expedite your problem’s resolution.
Item |
Value |
|---|---|
Site ID (customer number): |
|
Case Number: |
|
Priority: |
|
Support Engineer: |
|
Date Case Opened: |
|
Date Case Closed: |
|
Sybase Server version (include SWR [EBF] version if applicable): |
|
Operating system type and version: |
|
Front-end (client) product and version (include SWR [EBF] version if applicable): |
|
Client machine operating system type and version: |
|
Description of the problem (include error numbers, error messages, circumstances in which problem occurred): |
|
Other useful information (include copy of error logs, reproducible case, number of users on the system, average percent of CPU usage, any other pertinent information): |
