When you report an error to Sybase Technical Support, have this information on hand:
The environment in which the error occurred, including:
Adaptive Server version (see “Finding the Adaptive Server version”)
SWR (Software Release) number, if available
Client version
Operating system version
Hardware platform
Production or development environment
The message number, state, and complete error message text for any Adaptive Server errors. Include any numbers, database object types, or database object names that are included in the error message.
The context in which the message was generated; specifically, what command was running at the time. Provide a copy of the error log, including all messages from just prior to Adaptive Server start-up to immediately before or immediately after the error message. Include the version number and date information printed at the beginning of the error log.
The number of users who were logged into Adaptive Server when the error occurred.
The frequency with which the error occurs and if the error can be reproduced at will.
The client program that encountered the error (isql, Open Client™ CT-Library™, jConnect™ for JDBC™, and so on).
