Troubleshoot All Mobile Device Platforms

Provides troubleshooting information when installing, configuring, and using Sybase Mobile Sales for SAP CRM for all device platforms. See the Sybase Mobile Sales for SAP CRM Release Bulletin for the latest information.

• Subscribing Message Persists With No Indication Subscribe Failed
  Issue: The device user sees the Subscribing message indefinitely, yet no data or subscribe failure message appears on the device.
• Messages or Field Names Appear in Different Language
  Issue: Device user indicates that some messages and field names do not appear in device language.
• Initial Data Synchronization Fails If Not Enough Device Storage Space
  Issue: Device user receives an error message that the initial synchronization failed because of insufficient device storage space.
• No Report Data Appears (Analytics)
  When the device user tries to view a report, the report appears as an empty graph and the report data does not appear.
• Subscribe Failed Error
  Issue: Device user gets Subscribe Failed error message when log into Mobile Sales.
• Subscription Not Found
  Issue: When you try to create a new Mobile Sales object or update an existing one, Mobile Sales displays the message, Subscription Not Found.