SAP Mobile Server Service Fails to Restart After Credential Change

Problem: The SAP Mobile Server service fails to restart after the person who installed SAP Mobile Platform changes their login credentials.

Explanation: The SAP Mobile Server service is installed using the login credentials of the user account of the person who runs the installer. After resetting their password as may be required by the security policy of their domain, the SAP Mobile Server service fails to restart until the user updates the password for the login credentials configured for the service.

This behavior does not produce any SAP Mobile Platform log entries to indicate a problem (there will not be any logs generated by the failed restart), however the Windows event viewer provides message similar to the following: "

The SAP Mobile Server service was unable to log on as SAP\username with the currently configured password due to the following error: Logon failure: unknown user name or bad password

Solution: Update the password for the login credentials configured for the service.