Issue: If the smartphone contains many media files, e-mail messages, third-party applications, and so on, Mobile Sales cannot connect to the server. The Sybase Settings Log indicates a device low storage error.
Workaround: Instruct the device user to free up some space in the BlackBerry file system. The BlackBerry smartphone has two types of internal storage: file system memory and persistent memory.
- If file system memory is low, the Sybase Settings log indicates Disabled: Low storage (File System). Instruct device users to remove media files such as photos, music and videos. Recommend storing these media files on the memory card to avoid consuming internal device memory.
- If the persistent memory is low, the Sybase Settings log indicates Disabled: Low Storage (Persistent Storage). Instruct users to remove old e-mail messages, third-party applications, and so on.
- If both file system memory and persistent memory are low, the Sybase Settings log indicates Disabled: Low Storage (File System, Persistent Storage). Instruct users to move media files to the memory card, and to delete old e-mail messages or unused third-party applications.
The BlackBerry knowledge base article, How to Maximize Free Space and Battery Power on the BlackBerry Smartphone at http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14320, provides useful tips for how to free up storage space and remove unnecessary data on the device.
For information on performing a security wipe to clean memory on the smartphone, see the BlackBerry document, Erasing File Systems on BlackBerry Devices, at http://docs.blackberry.com/en/admin/deliverables/4322/Erasing%20file%20systems%20on%20BlackBerry%20devices%20-%204.1.6%20-%20Technical%20Overview.pdf