Submitting Diagnostic Data via E-mail Message

Submit field and optimizer diagnostic data to SAP Technical Support from the SAP Control Center Administration Console as an e-mail attachment.

Prerequisites

Use this process only if you are using the Diagnostic Data wizard to specify e-mail notification information, or if you have already created a diagnostic data package and saved it to the SCC repository.

The SCC administrator must configure an e-mail server in the E-mail tab in Application > Administration > General settings.
(Optional) Contact SAP Technical Support to obtain your case ID number before you send the diagnostic data as an e-mail attachment.

If you do not set up your e-mail server information in your SCC framework before you configure the diagnostic data wizard, an error message will be shown on the Upload Options page when you select Send e-mail notification with the diagnostic data package, and you are not able to proceed to E-mail Notification page.

Task

To access the E-mail Notification window:

While you are creating a diagnostic data package – select Send e-mail notification with the diagnostic data package in the Upload Options page in the Diagnostic Data wizard.
After you created a diagnostic data package and saved it to the SCC respotiroy – right-click the package record in the Diagnostic Data summary window, select Upload Packages, then select Send e-mail notification with the diagnostic data package.

In the E-mail Notification page, complete these fields:

Field	Description
Recipient E-mail	The recipient's e-mail address. By default, the value is support_system1@sybase.com, the SAP Technical Support address.
E-mail Subject	The subject title of the e-mail message.
Case Number	(Optional) Your case number, if your diagnostic data is related to a ticket you have already opened with SAP Technical Support.