Collecting Field Diagnostic Data

Use SAP Control Center to collect comprehensive diagnostic data, to send to SAP Customer Support, about the configuration and environment of SAP ASE at the time it is run.

Register and authenticate the agent to enable the collection of diagnostic data.

SAP Control Center obtains field diagnostic data by executing the sybdiag utility. See sybdiag in the Utility Guide.

  1. From the Administration Console, select ASE Servers.
  2. From the servers on the summary list, click the server to collect diagnostic data for, and select Properties.
  3. In the Server Properties window, select Diagnostic Data.
  4. From the Diagnostic Data window, click Collect Field Diagnostic Data.
  5. In the Diagnostic Data page, specify:
    • Record name – is the name associated with the diagnostic data package in the SCC repository. This record name is not the name of the diagnostic file, which is long and complex, but uses a short default format that is easy to associate with your server. The default format is servername_number, where servername is the name of your server, and number is the lowest unused number. You can change the record name.
    • Output directory – is the path in which to store the diagnostic data file. The path can be either absolute or relative to the release directory, but must point to the location of the remote server node. The default value is the release directory.
  6. On the Feature Types page, select the type of diagnostic data to collect:
    • Operating system information
    • Configuration data
    • Monitoring data
    • External files – consists of the configuration file, error log, interfaces file, and so on
    By default, all of these options are selected.
  7. On the Upload Options page, specify whether to upload the diagnostic data to Sybase Technical Support immediately after SCC collects the data. You can perform an upload as a separate step later.
    If you select Upload the package to SAP Customer Support, the Upload Options page displays these options:
    • (Default) Upload diagnostic data package via FTP site – if you select this option and click Next, the FTP Server page appears, and you see FTP Server on the left pane.
    • Upload diagnostic data package via e-mail notification – if you select this option and click Next, the E-mail Notification page appears, and you see E-mail Notification on the left pane.
    By default, the Upload Options page lets you delete the diagnostic data package after a successful upload. SAP Control Center skips this operation if the upload task fails.
  8. Click Next to start the collection process on the Summary page.
Related tasks
Collecting Optimizer Diagnostic Data
Uploading Diagnostic Data Via FTP
Submitting Diagnostic Data via E-mail Message
Deleting a Diagnostic Data File