Problem: The Sybase Unwired Server Service fails to restart after the person who installed Sybase Unwired Platform changes their login credentials.
Explanation: The Sybase Unwired Server service is installed using the login credentials of the user account of the person who runs the installer. After resetting their password as may be required by the security policy of their domain, the Sybase Unwired Server service fails to restart until the user updates the password for the login credentials configured for the service.
This behavior does not produce any Sybase Unwired Platform log entries to indicate a problem (there will not be any logs generated by the failed restart), however the Windows event viewer provides message similar to the following: "The SybaseUnwiredServer service was unable to log on as sybase\username with the currently configured password due to the following error: Logon failure: unknown user name or bad password."
Solution: Update the password for the login credentials configured for the service.