Determine the cause of problems and apply the recommended solution.
Issue: The system can only return a maximum of 1MB of data, so broad searches may return only a subset of the data or return no data. Your company determines the maximum allowable data when configuring your SAP system.
Workaround: To ensure you see the all results you want, limit the data set by indicating additional search parameters.
Issue: If you changed your device password but did not have your company change it first on the SAP server, you will get an error during synchronization.
Workaround: Select to change it back to previous password.
Issue: If more than one person is editing the same record at the same time, and that information has not been sent to the SAP system, the information associated with the last save operation overwrites any pending modifications.
Workaround: None.
Issue: When you first try to log into the SAP system, and you do not have enough storage space for the Mobile Sales data, an error message appears.
Workaround: Unsubscribe from the device. Ask your system administrator to clear the queue for that subscription, then log in again.
Issue: When adding a new item to a lead, if you attempt to search on the description using an online lookup, and do not have network connectivity, the Mobile Sales application hangs until you have a network connection.
Workaround: To continue working offline, cancel the search.
Issue: When performing an advanced search, the dates you indicate for the Start Time and End Time reflect the exact date when the activity or opportunity started and ended, meaning, the search will only find records for objects with that exact start date and end date. It does not act as a date range and return records between those two dates.
Workaround: None.
Issue: If you try to start a new installation of Mobile Sales while you are receiving data, the system generates a SQLiteException error.
Workaround: Contact your system administrator to remove the pending messages on Unwired Server so you can resubscribe (log in).
Issue: When your company configured the SAP system, it indicated which date type can flow to the device. All other date types are blank on the device.
Workaround: None.
Issue: Although the country code for a phone number appears in the SAP system, it does not flow to the device.
Workaround: None.
Issue: Expected/Won is not visible in Pipeline Analysis report if ratio is too small.
Workaround: None.
Issue: Any objects created in the SAP system or on your device are saved using the time zone in which the SAP server resides.
Workaround: None.
Issue: If you have tried to log in but have entered the wrong login information and received several Password Is Invalid errors, the application displays Maximum Login Attempts Exceeded!.
Workaround: Contact your system adminstrator for instructions on how to reset the maximum login attempts configuration setting.
Issue: When you try to view a report, you see an error message and the report does not display.
| Issue | Workaround |
|---|---|
| The system may not have enough appropriate data to display the report | Try again later when more data is available. |
| The user position is not set properly for Pipeline Analysis report | Indicate the user position. Mobile Sales displays the report criteria screen. |
| You receive a warning that your device is offline when trying to view a report | Make sure you device is online and you are connected to the SAP system. |
| No Sales Prospect in Top Opportunity report | SAP system data does not contain a Sales Prospect. Be sure to define a Sales Prospect when creating an opportunity. |
Issue: If you manually enter one digit for the hour, the AM and PM values toggle.
Workaround: Enter two digits for the hour, for example, "01" instead of just "1."
Issue: If an opportunity is closed and then reopened, its Chance of Success remains at 100 percent in the SAP system.
Workaround: None.
Issue: Data on your device and data in the SAP system (WebUI) do not always match. Your organization may decide to send a subset of the data to your device, and some objects might have different names in the two systems. Also, your organization might customize your Mobile Sales data on the SAP system.
Workaround: None.
Issue: Sybase Settings log shows that device is toggling between Connected and Disconnected.
Workaround: None. No action necessary. Application response may be slow.