Calling Sybase Technical Support

If you call Sybase Technical Support for SySAM-related issues, have this information available:

• The Adaptive Server error log.
  
  • $SYBASE/ASE-15_0/install/<servername>.log
• If Adaptive Server does not start, the server’s properties file:
  
  • $SYBASE/ASE-15_0/sysam/<servername>.properties

  servername must correspond to the name of the Adaptive Server that does not start.

• The license files saved in the SYSAM-2_0 licenses directory on the machine running Adaptive Server.
• The value of SYBASE_LICENSE_FILE and LM_LICENSE_FILE environment variables.
• Output from lmutil lmpath -status command. lmutil is located in the bin directory under the SYSAM-2_0/bin folder.
• If you are using a served license model:
  
  • The licenses saved in the $SYBASE/SYSAM-2_0/licenses directory of the license server.
  • The license server log file in the $SYBASE/SYSAM-2_0/log directory.