Troubleshoot SySAM

If SySAM errors are not addressed in a timely fashion, Adaptive Server may cease to function. Learn about the SySAM grace period here.

There may be more recent information published in the SySAM Asset Management Users Guide online at SySAM FAQ. For the most up-to-date troubleshooting information in this Installation Guide, go to the Sybase Product Manuals site Product Manuals site. If your Sybase product cannot find a required license, it continues to operate in grace mode, if a grace period is available. Determine the license status of your product using the output from sp_lmconfig command. The Status column shows graced for any license that is operating within a grace period.

Typically, you have a 30-day grace period to resolve any SySAM-related issues. When a license is awarded under grace, the Sybase product error log entry and optional e-mail message include the date and time when the grace period expires. In addition, you can execute sp_lmconfig to determine the expiration date. Your Sybase product disables the functionality corresponding to the license if the issue is not fixed by the expiration date. Adaptive Server shuts down an expired license is ASE_CORE.

The Sybase product log includes information about licenses awarded under grace mode. If e-mail notifications are set up for a severity of “warning,” e-mail messages are sent for this event. See the Enabling and changing e-mail notifications topic for more information. The warnings in the Adaptive Server error log and e-mail messages are repeated while the license is under grace mode.