This guide contains troubleshooting procedures for problems that you may encounter when using Sybase® Adaptive Server® Enterprise. The problems addressed here are those which the Sybase Technical Support staff hear about most often.
Adaptive Server Enterprise is referred to as Adaptive
Server in the remainder of this book.
This guide is intended for:
Sybase system and database administrators
Sybase Technical Support contacts
Developers of applications using Sybase software
This guide assumes that you are thoroughly familiar with the Sybase products. If you are unfamiliar with any of the procedures described in this guide, call Sybase Technical Support for assistance.
This book provides detailed procedures for recovery from the most common Adaptive Server errors. Most resolutions are for numbered errors listed in the Adaptive Server server.loc file; however, some resolutions are for errors that do not have numbers.
The Adaptive Server Enterprise documentation set consists of the following:
The release bulletin for your platform – contains last-minute information that was too late to be included in the books.
A more recent version of the release bulletin may be available on the World Wide Web. To check for critical product or document information that was added after the release of the product CD, use the Sybase Technical Library.
The Quick Installation Guides (UNIX and Windows) or the regular installation guide for your platform – describe installation, upgrade, and configuration procedures for Adaptive Server Enterprise and related Sybase products.
The configuration guide for your platform (Windows or UNIX) – provides instructions for performing specific configuration tasks for Adaptive Server.
ASE Replicator User’s Guide – describes how to use the Adaptive Server Replicator feature of Adaptive Server to implement basic replication from a primary server to one or more remote Adaptive Servers.
Component Integration Services User’s Guide – explains how to use the Adaptive Server Component Integration Services feature to connect remote Sybase and non-Sybase databases.
Enhanced Full-Text Search Specialty Data Store User’s Guide – describes how to use the Full-Text Search feature with Verity to search Adaptive Server Enterprise data.
Glossary – defines technical terms used in the Adaptive Server documentation.
Java in Adaptive Server Enterprise – describes how to install and use Java classes as datatypes, functions, and stored procedures in the Adaptive Server database.
Job Scheduler User's Guide – provides instructions on how to install and configure, and create and schedule jobs on a local or remote Adaptive Server using the command line or a graphical user interface (GUI).
Migration Guide – describes how to migrate data from one version of Adaptive Server to another.
Messaging Service User’s Guide – describes how to use Real Time Messaging Services to integrate TIBCO Java Message Service and IBM WebSphere MQ messaging services with all Adaptive Server database applications.
Monitor Client Library Programmer’s Guide – describes how to write Monitor Client Library applications that access Adaptive Server performance data.
Monitor Historical Server User’s Guide – describes how to use Historical Server to obtain performance information for SQL Server® and Adaptive Server.
Monitor Server User’s Guide – describes how to use Monitor Server to obtain performance statistics from SQL Server and Adaptive Server.
Performance and Tuning Guide – is a series of four books that explains how to tune Adaptive Server for maximum performance:
Basics – the basics for understanding and investigating performance questions in Adaptive Server.
Locking – describes how the various locking schemas can be used for improving performance in Adaptive Server.
Optimizer and Abstract Plans – describes how the optimizer processes queries and how abstract plans can be used to change some of the optimizer plans.
Monitoring and Analyzing – explains how statistics are obtained and used for monitoring and optimizing performance.
Query Processor Adaptive Server Enterprise – describes the Query Processor in Adaptive Server Enterprise version 15.0 and how it is used to optimize query processing in Adaptive Server.
Quick Reference Guide – provides a comprehensive listing of the names and syntax for commands, functions, system procedures, extended system procedures, datatypes, and utilities in a pocket-sized book (regular size when viewed in PDF format).
Reference Manual – is a series of four books that contains the following detailed Transact-SQL information:
Building Blocks – Transact-SQL datatypes, functions, global variables, expressions, identifiers, wildcards, and reserved words.
Commands – Transact-SQL commands.
Procedures – Transact-SQL system procedures, catalog stored procedures, system extended stored procedures, and dbcc stored procedures.
Tables – Transact-SQL system tables and dbcc tables.
System Administration Guide: Volume 1 and Volume 2 – provide in-depth information about administering servers and databases. These guides include instructions and guidelines for managing physical resources, security, user and system databases, and specifying character conversion, international language, and sort order settings.
System Tables Diagram – illustrates system tables and their entity relationships in a poster format. Full-size available only in print version; a compact version is available in PDF format.
Transact-SQL User’s Guide – documents Transact-SQL, the Sybase enhanced version of the relational database language. This manual serves as a textbook for beginning users of the database management system. This manual also contains descriptions of the pubs2 and pubs3 sample databases.
Troubleshooting and Disaster Recovery – describes how to troubleshoot various system disasters, provides procedures for recovering from various system database disasters, and describes a variety of other useful recovery tasks.
Troubleshooting: Error Message Advanced Resolutions – (this book) contains troubleshooting procedures for problems that you may encounter when using Sybase Adaptive Server Enterprise. The problems addressed here are those which the Sybase Technical Support staff hear about most often.
Unified Agent and Agent Management Console – Describes the Unified Agent, which provides runtime services to manage, monitor and control distributed Sybase resources.
Users Guide Sybase Software Asset Management – introduces you to Sybase asset management concepts and provides instructions for establishing and managing license files when you install or administer Sybase products that use Sybase Software Asset Management (SySAM) 2.0.
Using Encrypted Columns in Adaptive Server – describes the encrypted column feature included with Adaptive Server Enterprise versions 15.0 and later.
Using Adaptive Server Distributed Transaction Management Features – explains how to configure, use, and troubleshoot Adaptive Server DTM features in distributed transaction processing environments.
Using Sybase Failover in a High Availability System – provides instructions for using Sybase Failover to configure an Adaptive Server as a companion server in a high availability system.
Utility Guide – documents the Adaptive Server utility programs, such as isql and bcp, which are executed at the operating system level.
Web Services User’s Guide – explains how to configure, use, and troubleshoot Web Services for Adaptive Server.
What’s New in Adaptive Server Enterprise? – describes the new features in Adaptive Server Enterprise, the system changes added to support those features, and changes that may affect your existing applications.
XA Interface Integration Guide for CICS, Encina, and TUXEDO – provides instructions for using the Sybase DTM XA interface with X/Open XA transaction managers.
XML Services – describes the Sybase native XML processor and the Sybase Java-based XML support, introduces XML in the database, and documents the query and mapping functions that comprise XML Services.
Use the Sybase Getting Started CD, the SyBooks™ CD, and the Sybase Product Manuals Web site to learn more about your product:
The Getting Started CD contains release bulletins and installation guides in PDF format, and may also contain other documents or updated information not included on the SyBooks CD. It is included with your software. To read or print documents on the Getting Started CD, you need Adobe Acrobat Reader, which you can download at no charge from the Adobe Web site using a link provided on the CD.
The SyBooks CD contains product manuals and is included with your software. The Eclipse-based SyBooks browser allows you to access the manuals in an easy-to-use, HTML-based format.
Some documentation may be provided in PDF format, which you can access through the PDF directory on the SyBooks CD. To read or print the PDF files, you need Adobe Acrobat Reader.
Refer to the SyBooks Installation Guide on the Getting Started CD, or the README.txt file on the SyBooks CD for instructions on installing and starting SyBooks.
The Sybase Product Manuals Web site is an online version of the SyBooks CD that you can access using a standard Web browser. In addition to product manuals, you will find links to EBFs/Maintenance, Technical Documents, Case Management, Solved Cases, newsgroups, and the Sybase Developer Network.
To access the Sybase Product Manuals Web site, go to Product Manuals.
The Sybase Developers Network (SDN) provides a variety of Web-based resources for developers who are interested in or already working with Sybase products. It also gives developers access to a community of peers who can provide assistance and advice. CodeExchange allows SDN members to freely exchange code samples, utilities, scripts and other tools.To access the SDN Web site, go to SDN
Technical documentation at the Sybase Web site is updated frequently.
Finding the latest information on product certifications
Point your Web browser to Technical Documents.
Click Certification Report.
In the Certification Report filter select a product, platform, and timeframe, and click Go.
Click a Certification Report title to display the report.
Finding the latest information on component certifications
Point your Web browser to Availability and Certification Reports.
Either select the product family and product under Search by Base Product; or select the platform and product under Search by Platform.
Select Search to display the availability and certification report for the selection.
Creating a personalized view of the Sybase Web
site (including support pages)
Set up a MySybase profile. MySybase is a free service that allows you to create a personalized view of Sybase Web pages.
Point your Web browser to Technical Documents.
Click MySybase and create a MySybase profile.
Finding the latest information on EBFs and software
maintenance
Point your Web browser to the Sybase Support Page.
Select EBFs/Maintenance. If prompted, enter your MySybase user name and password.
Select a product.
Specify a time frame and click Go. A list of EBF/Maintenance releases is displayed.
Padlock icons indicate that you do not have download authorization for certain EBF/Maintenance releases because you are not registered as a Technical Support Contact. If you have not registered, but have valid information provided by your Sybase representative or through your support contract, click Edit Roles to add the “Technical Support Contact” role to your MySybase profile.
Click the Info icon to display the EBF/Maintenance report, or click the product description to download the software.
The conventions for syntax statements in this manual are as follows:
Key |
Definition |
|---|---|
command |
Command names, command option names, stored procedure names, utility names, utility flags, and other keywords are in bold. |
<variable> |
Variables, or words that stand for values that you fill in, are in italics and are normally surrounded with angle brackets <>. Do not include the brackets when typing in the value. |
{} |
Curly braces indicate that you choose at least one of the enclosed options. Do not include braces in your option. |
[] |
Brackets mean choosing one or more of the enclosed options is optional. Do not include brackets in your option. |
() |
Parentheses are to be typed as part of the command. |
| |
The vertical bar means you may select only one of the options shown. |
, |
The comma means you may choose as many of the options shown as you like, separating your choices with commas to be typed as part of the command. |
<> |
Words in angle brackets should be replaced with the corresponding name (such as a table or device). Do not include brackets in your entry. |
SQL syntax statements (displaying the syntax and options for a command) are printed as follows:
sp_dropdevice <device_name>
Examples showing the use of Transact-SQL commands are printed as follows:
1> select * from publishers 2> go
Examples of computer output are printed as follows:
pub_id pub_name city state ------ ------------------- ----------- ----- 0736 New Age Books Boston MA 0877 Binnet & Hardley Washington DC 1389 Algodata Infosystems Berkeley CA (3 rows affected)
This document is available in an HTML version that is specialized for accessibility. You can navigate the HTML with an adaptive technology such as a screen reader, or view it with a screen enlarger.
Adaptive Server HTML documentation has been tested for compliance with U.S. government Section 508 Accessibility requirements. Documents that comply with Section 508 generally also meet non-U.S. accessibility guidelines, such as the World Wide Web Consortium (W3C) guidelines for Web sites.
You might need to configure your accessibility tool
for optimal use. Some screen readers pronounce text based on its
case; for example, they pronounce ALL UPPERCASE TEXT as initials,
and MixedCase Text as words. You might find it helpful to configure
your tool to announce syntax conventions. Consult the documentation
for your tool.
For information about how Sybase supports accessibility, see Sybase Accessibility. The Sybase Accessibility site includes links to information on Section 508 and W3C standards.
Each Sybase installation that has purchased a support contract has one or more designated people who are authorized to contact Sybase Technical Support. If you cannot resolve a problem using the manuals or online help, please have the designated person contact Sybase Technical Support or the Sybase subsidiary in your area.
