Device synchronization

Table 1. Problems with synchronizing

Platform

Possible cause/steps to take

Problem: You do not connect to M-Business Server when you synchronize your device.

All

M-Business Connect is not configured properly. Verify that your settings are correct. If you are not sure your settings should be, contact your system administrator. To edit your server settings in M-Business Connect, see Setting server information.

Problem: Your M-Business Connect settings are correct, but you still do not connect to M-Business Server when you synchronize your device.

Palm OS, Windows Mobile 5 or 6, or Microsoft Smartphone

You can view all of your sync events in the HotSync log. The HotSync log enables you to view all of your desktop-based sync events.

On your mobile device, you can view the log of the most recent sync by tapping Log in the HotSync application.

On your desktop, you can view a more complete sync history in HotSync Manager. Click the HotSync Manager icon in the Microsoft Windows System Tray, then select View Log. If HotSync Manager is not running, choose Start » Programs » Palm Desktop » HotSync Manager.

Palm OS, Windows Mobile 5 or 6, or Microsoft Smartphone

The M-Business Connect conduit is disabled in Microsoft ActiveSync. To enable the M-Business Connect conduit in Microsoft ActiveSync:

  1. Disconnect your device from your desktop computer, then reconnect it.

  2. Open ActiveSync, then choose Tools » Options.

    The Options dialog displays.

  3. Click the Sync Options tab, check the M-Business Connect checkbox, then click OK.

  4. In the Options dialog, click OK.

Problem: Synchronizing with the M-Business Server does not update your channel content.

All

Either an error occurred during a synchronization, or a Website could not be accessed.

If you are successfully connecting to M-Business Server when you synchronize, you can view your synchronization history in your Sync Log.

To view your Sync Log:

  1. Access your M-Business Server personal page.

  2. Click the View Sync Log link in the Navigation Panel.

    By default, the sync log shows a history covering your last three syncs. To view your entire sync history, click View Complete Sync History.

Problem: Your device turns off immediately after you sync.

Palm OS

Your Auto-off after preference is set too low for the pages you are downloading.

If you plan to download a large page to your device, set the Auto-off after preference on your device to two minutes or longer. To do this, tap the Menu silk-screen icon, then tap the Prefs icon. In the Auto-off after field, select 2 minutes or a longer setting.

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