Problem: You do not see the channels you expected after installing M-Business Client on your device

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You have just installed M-Business Client on your mobile device.

After syncing to install M-Business Client, sync a second time to load your channels onto your device. If you have not performed the second sync, the device should display a page informing you to sync again.

Problem: You have synced your device, but still do not see the expected channels

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You tapped Cancel or were disconnected from the network in the middle of your sync.

In this case, you may see a welcome page instead of a list of channels. To see your subscribed channels, perform another sync.

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You have not subscribed to any channels.

To check, access your M-Business Server personal page—your Channel List for User... page appears automatically, displaying a list of channels to which you are subscribed. If there are none listed, contact your system administrator.

Problem: Your sync was successful and you have subscribed to channels, but you still do not see the expected channels

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You must access M-Business Server through a proxy server or a firewall.

If this is the case, M-Business Connect attempts to configure the connection through the proxy server during the installation process, but it sometimes fails to do so. If M-Business Connect has failed, you must configure the connection manually. See Configuring proxy server settings.

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You do not have M-Business Connect installed on your desktop.

On your desktop computer, look in Start » Programs » M-Business Client for the M-Business Connect application. If you do not have M-Business Connect installed, you will need to reinstall M-Business Client. See Installing M-Business Client.

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You do not have M-Business Connect installed on your device.

To check:

If you do not have M-Business Connect installed, you will need to reinstall M-Business Client. See Installing M-Business Client.