Search Customer

Agents use the Search Customer option to search for consumers who want to transfer money to their stored value account (SVA), withdraw cash from their SVA through a distribution partner, or retrieve a payment through a distribution partner. Agents can view consumers transactions and verify consumers' information for validation.

• Cash In
  The Cash In option lets consumers transfer money to their SVA through a distribution partner. Agents can earn commissions by performing cash-in transactions.
• Cash Out
  The Cash Out option lets consumers withdraw cash from their SVA through a distribution partner.
• Pickup
  Agents use the Pickup option on behalf of unregistered customers who are receiving money from a resistered consumer. A customer receives a pickup code via short message service (SMS). The customer can then visit an agent location, and pick up the money by providing the pickup code and mobile phone number. When the customer picks up the money, they can register as a consumer.
• View Transactions
  Agents can use the View Transactions option to see consumer transaction details, such as airtime top-up amounts, bill payments, and SVA transactions. You can search by month, or specify a date range.
• KYC Upgrade
  As part of the consumer registration process, additional validation of KYC information might be required before a consumer can be activated in the system or participate in remittance transactions. A back-office agent with sufficient privileges can verify consumer details.