Search Customer

Use the Search Customer option to search for customers who want to transfer money to their stored value account (SVA) or withdraw cash from their SVA through a distribution partner. Additionally, customers can retrieve a payment through the distribution partner. You can also view customer transactions and verify the customer’s information for validation.

• Cash In
  The Cash In option lets consumers transfer money to their SVA through a distribution partner. Additionally, you can earn commissions by performing cash-in transactions.
• Cash Out
  The Cash Out option lets consumers withdraw cash from their SVA through a distribution partner.
• Pickup
  The Pickup option can be used by unregistered customers who are receiving money from a Money Mobiliser consumer. The customer is sent a pickup code via a short message service (SMS). The customer can then visit an agent location, and receive the money by providing the pickup code and mobile phone number. At the time of pickup, the customer is given the option to register as a Money Mobiliser consumer.
• View Transactions
  Use the View Transactions option to see customer transaction details, such as airtime top-up amounts, bill payments, and SVA transactions. You can search by month, or specify a date range.
• KYC Upgrade
  As part of the consumer registration process, additional validation of KYC information might be required before a consumer can participate in remittance transactions, or be activated in the system. A back-office agent with sufficient privileges can verify the consumer’s details.