Customer Services

Use the Customer Services option to search for customers who want to transfer or withdraw money through a distribution partner, to view a customer’s transaction history, and to upgrade know your customer (KYC) information.  Additionally, you can register new customers and add airtime minutes. You cannot edit the customers’ personal data unless you are validating their information through the KYC Update feature.

• Search Customer
  Use the Search Customer option to search for customers who want to transfer money to their stored value account (SVA) or withdraw cash from their SVA through a distribution partner. Additionally, customers can retrieve a payment through the distribution partner. You can also view customer transactions and verify the customer’s information for validation.
• Customer Registration
  Customers can go to an agent location and provide a valid ID, to register as a user of the consumer portal. A copy of the customer’s ID is uploaded and attached to the customer details in the system.
• Airtime Topup
  Consumers can go to an agent location to add an airtime top-up transaction for either themselves or for another Money Mobiliser consumer. A back-office agent with sufficient privileges can add air-time for a customer. The air-time is directly credited on the customer’s mobile device.