Agents act on behalf of merchants or dealers who are creating consumer transactions, for example, cash-in or cash-out transactions. Agents have capital stored in their SVA that is used for consumer transactions. For example, the agent’s SVA is credited the same amount when a consumer withdraws money (a cash-out transaction).
You can build an agent hierarchy by setting up distribution partner agents or outlet agents, or creating subagents with assigned agent roles. Subagents belong to an agent and can act on the agent’s behalf. Subagents do not have their own payment instrument, and must use the payment instrument of the agent. Agents can also own or acquire other distribution partners to further build their agent hierarchy.
Agents can have individual roles and privileges. Depending on the different agent types and their assigned roles and privileges, only parts of the portal may be visible. For example, a merchant agent who has the standard merchant role and no privileges assigned sees only certain features under Customer Services, yet all features under Bulk Processing.
You can edit an agent’s personal data, credit and debit limits, password, and status. However, you cannot change the agent’s role or user name. Active agents cannot be removed from the system. However, customer service representatives can deactivate an agent, which removes them from search results.