User Manager

The User Manager option manages back-office or customer support agents. You can add new agents or edit an agent’s personal data, password, roles, and privileges. The user manager feature is available only to those agents who are assigned the user manager role and its respective privileges.

• Agents
  The Agents option includes functions that let you manage back-office or customer support agents. You can edit the agent’s personal data, password, roles, privileges, and status information. However, you cannot change an agent’s user name, or remove agents from the system. You can also grant assigned roles and privileges to other agents. For example, if the CSTFULL agent grants assigned roles to agent A, then agent A will only be able to assign roles to other agents with the same assigned roles and privileges that agent A has been granted.
• Roles and Privileges
  Privileges control which functions can be used in the portals. Agents can have individual roles and privileges. Depending on the different agent types and their assigned roles and privileges, only parts of the portal may be visible.