Reporting Problems to Technical Support

If you cannot resolve a problem using the manuals or online help, the designated person should contact SAP Technical Support or the SAP subsidiary in your area.

Each SAP installation that has purchased a support contract has one or more designated people who are authorized to contact SAP Technical Support.

Technical Support needs information about your SAP Sybase IQ environment to resolve your problem.

If you have issues with Sybase Control Center, see the see the Sybase Control Center for SAP Sybase IQ online help in SCC or at http://sybooks.sybase.com/sybooks/sybooks.xhtml?prodID=10680.

• Collecting Diagnostic Information Using getiqinfo
  SAP Sybase IQ includes a script for collecting information that SAP Technical Support needs to diagnose problems.
• Information Collected by getiqinfo
  The getiqinfo script collects information.
• Correlating Connection Information Between the .srvlog and .iqmsg Files
  Technical Support may ask you to set the -zr option on the start_iq command in your configuration file.
• Support Web Site
  If you cannot resolve a problem, you may find additional help on the SAP Sybase IQ online support Web site, MySybase.