With a served license, Sybase Unwired Platform Runtime installer generates a
license checkout failure error and cannot complete the
installation
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This is most likely due to unavailability of a port for the license server's VENDOR SYBASE daemon to use in communicating with Sybase Unwired Platform.
Check the entries in the sybase.log file in the SYSAM-2_0\log directory where the SySAM license server is installed. Locate the line containing "FLEXnet Licensing" – your log file may look something like this:
11:20:27 (lmgrd) FLEXnet Licensing (v11.6.1.0 ...
11:20:27 (lmgrd) Copyright (c) 1988-2008 Acresso ...
11:20:27 (lmgrd) US Patents 5,390,297 and 5,671,412.
11:20:27 (lmgrd) World Wide Web: http://...
11:20:27 (lmgrd) lmdown/lmreread only allowed on ...
11:20:27 (lmgrd) License file(s): .../licenses/...
11:20:27 (lmgrd) lmgrd tcp-port 27000
11:20:27 (lmgrd) Starting vendor daemons ...
11:20:27 (lmgrd) Started SYBASE (internet ...
About 6 lines below the "FLEXnet Licensing" line is a line containing "lmgrd tcp-port," and just below that should be a line containing "Started SYBASE."
- If you do not see the "Started SYBASE" line, this indicates that the license server started up without successfully opening a port for the VENDOR SYBASE daemon. Contact your network security administrator and arrange for a port number to be available, then restart the license server. Check the sybase.log file again to be sure that the port was successfully opened.
- If you see the "Started SYBASE" line, with no error messages, his indicates that the license server successfully opened a port for the VENDOR SYBASE daemon. Edit this port number from the "lmgrd tcp-port" line into your Sybase Unwired Platform license file.
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Sybase Unwired Platform does not start, and generates a
license check-out failure error
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If Sybase Unwired Platform cannot check out the
required license, it determines whether the license can be issued
in grace mode. If a grace period cannot be given, the license is
not granted. If the base license for Sybase Unwired Platform
(SUP_ENTSRVR, for Enterprise Edition, SUP_ENTDEV for Enterprise Developer Edition, or SUP_DEVELOPER for Personal Developer Edition) was in grace mode and the issue is not fixed by the end of the grace
period, Sybase Unwired Platform fails to start.
For more information, see “Sybase Unwired Platform cannot check
out a license and starts with license in grace mode” in
this table. The troubleshooting tips for resolving licenses issued in
grace mode apply to solve this issue as well.
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Sybase Unwired Platform cannot check
out a license and starts with license in grace mode
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Execute the sysam diag feature_name command
from the SySAM bin directory, where feature_name is
the SySAM feature name for Sybase Unwired Platform or the optional feature
that is in grace mode. The feature name is printed in the Sybase Unwired Platform error log and in the optional e-mail notifications.
If the diag command shows that there are no licenses available
to be checked out, it may be due to one of these reasons: -
If you are using a
served
model:
- Verify that the license server is running
and reachable from the machine you are using. Use "sysam
status" to verify that you can access the license
server. If you cannot access the license server, make sure it is running.
- If
the license server is running, use "sysam status -f feature_name"
to determine whether the license server is serving a
license for the given feature. If not, obtain the
correct licenses from
SPDC
or SMP.
- All licenses on the license server may be in use.
If "sysam status -f feature_name" indicates
that no licenses are available, obtain additional licenses or shut down
existing instances of Sybase Unwired Platform.
-
If you are using an unserved
model:
- The
license for the given feature may not be in the
local licenses
directory. Obtain the correct licenses from
SPDC
or SMP and copy them to the local
licenses
directory.
- The license may have been activated for a
different machine or with an incorrect host ID.
Check the license back in to
SPDC
or SMP and reactivate it with the
correct host ID.
- The
available licenses are for a different operating system or
architecture. Obtain license for the correct platform from
SPDC
or SMP.
- If you are running in a terminal server environment,
you cannot use unserved licenses. Set up served licenses.
- The available license may not authorize use of this
version of Sybase Unwired Platform. For information about date based versioning,
see “Installing Product Updates, EBFs, and
Support Renewal” in the SySAM Users Guide.
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Sybase Unwired Platform cannot check
out a license and starts with license in grace mode
(continued)
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If the diag command
shows that the license for the given feature is available, Sybase Unwired Platform may not be able to check it out because:- The
product edition or license type does not match the requirement.
If the product edition and
license type
configuration parameters are set, Sybase Unwired Platform uses
only the license that matches these settings.
- Also see “Sybase Unwired Platform cannot find license
for optional feature, even though the license exists” in
this table.
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Sybase Unwired Platform shows licenses as being in grace mode even
after the issue has been fixed
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Sybase Unwired Platform periodically performs license checks, and the license status is updated only after the next heartbeat cycle is completed.
This may take a few hours.
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Sybase Unwired Platform cannot find license for an
optional feature, even though the license exists
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Execute "sysam diag feature_name" to
ensure that license for the optional feature exists and can be checked
out from the machine on which Sybase Unwired Platform is running. If the feature
exists, but cannot be checked out from Sybase Unwired Platform, it may
be because:
- The optional feature is for a different
edition.
- The active or standby flags do not match for the base
server license for Sybase Unwired Platform and the optional feature.
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Sybase Unwired Platform does not start with the expected
edition or license type
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If the edition and license
type configuration parameters are not set, Sybase Unwired Platform
uses the first available base license (SUP_ENTSRVR, for Enterprise Edition, SUP_ENTDEV for Enterprise Developer Edition, or SUP_DEVELOPER for Personal Developer Edition) .
If you have multiple base licenses
with different editions and license types, the first-available depends on many license factors such as license file directory
sort order, available licenses on the license server, and so on.
The product edition and license type that are granted by SySAM cannot be guaranteed. Sybase recommends that you set the edition and license
type configuration parameters. During installation, you set these parameters on the license details page, following the end user license agreement.
When these parameters are
set, Sybase Unwired Platform starts with that configuration.
If a matching license is unavailable, Sybase Unwired Platform starts
in grace mode (if available) to allow you to resolve the licensing
issue.
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