Troubleshooting SySAM

If you do not address SySAM errors in a timely fashion, Sybase Unwired Platform may cease to function.

There may be more recent information published in the SySAM Asset Management Users Guide online at SySAM FAQ, and in the Fast Track to SySAM 2.0 white paper, available at Fast Track to SySAM 2.0. If your Sybase product cannot find a required license, it operates in grace mode, if a grace period is available.

Typically, there is a 30-day grace period during which to resolve any SySAM-related issues. When a license is awarded in grace mode, the Sybase product error log entry includes the grace period expiry date and time. To view the expiration date for your license, in the Sybase Control Center folder for your server, open the Users folder, go to the Messaging tab, and click Licensing.

The Sybase product log includes information about licenses awarded under grace mode. The warnings in the Sybase product error log are repeated daily while the license is under grace mode.