BlackBerry Device Logs

Device users can access the BlackBerry Event log and the Sybase Messaging (MOCA) log on their devices. You can request that users copy or send you these logs through an e-mail message.

BlackBerry Event Log

To view the BlackBerry Event Log, ask the device user to go to the BlackBerry home screen, then press alt + lglg. You can also request that the device user turn on Debugging options in Mobile Sales Home options so that the Event log captures more details.

Database Trace
Mobile Business Objects Statistics
Application Business Objects Logger

Sybase Messaging (MOCA) Log

This log file contains Sybase Messaging and connection information and errors. Administrators can view this log file from Sybase Control Center.

Device users can access this log in File Folders/Device Memory/home/user/Sybase/Messaging/MOCA/mocalog.txt. The log is split when it reaches the Debug Trace Size (KB) indicated in Sybase Control Center, so additional mocalog.txt.bak files may exist in this folder.