Mobile Sales Device Log Files

The application device logs provide value information for troubleshooting the Mobile Sales application. You can request that the device user sends you the log files that reside on the device.

Note: Apple mobile devices do not have any Mobile Sales logs.

Log Settings in Sybase Control Center

You can also set the debug level and log file size in Sybase Control Center.

Select Device Users.
In the right window, select Devices, then MBS.
Select one or more Device IDs/User Names, then select Properties.
Select Device Advanced.
As needed, modify the Debug Trace Size or Debug Trace Level properties, or both.
A debug trace level of 4 displays all logs.

BlackBerry Device Logs
Device users can access the BlackBerry Event log and the Sybase Messaging (MOCA) log on their devices. You can request that users copy or send you these logs through an e-mail message.
Windows Mobile Device Logs
Device users can access these Mobile Sales log files on their devices.

Parent topic: Introduction to Troubleshooting for the Sybase Mobile Sales Solution

Related reference

Unwired Platform Logs