Preparing to Collect Diagnostic Data

Prerequisites for collecting diagnostic data.

Note: You can only use the diagnostic data wizard with Adaptive Server version 15.7 ESD #2 and later.

To gather diagnostic data in the Cluster Edition of Adaptive Server:

For cluster resource – navigate to Administration Console > ASE Servers.
For instance resource – navigate to Administration Console > ASE Servers > Cluster Management > Instances.

Perform the following to use all the functionality of the Adaptive Server diagnostic data wizard:

Sybase Control Center requires a local agent running on a remote Adaptive Server.
The SCC administrator must grant the "aseDiagnosticRole" role to all SCC users who are sending diagnostic data through the Adaptive Server diagnostic wizard to Sybase Technical Support via FTP upload or e-mail message.
The SCC administrator must configure the e-mail server in SCC for any SCC user to send the diagnostic data as an e-mail attachment using the Adaptive Server diagnostic wizard.
SCC users who plan to upload their diagnostic data to Sybase via FTP must contact Sybase Technical Support to obtain a case ID number and upload password.