Describes the
replication
synchronization
process
flow, and options available for diagnosing problems at each step of the process.
Process flow
This diagram
shows a logical view of replication synchronization communications between the
enterprise information system (EIS), Sybase Unwired Platform components,
and device clients. Relay server is included as an optional component.
Replication synchronization process flow
Replication synchronization process flow
Troubleshooting options
This section describes the options available for diagnosing
replication
synchronization processing flow problems.
Unwired Server – data services (DS):
- In Sybase Control Center, enable data services (DS) subsystem
logging by setting its log level. The output is written in the server log.
- Review subsystem messages for information about getting data and sending transactions.
- For cache activities, you can
enable domain logging on the package using Sybase Control Center,
and then review data in cache sub-systems (Cache Refresh and DS Interface
specifically) for the period domain logging is enabled. See Domain Logs and Domain Log Categories
related documentation in System Administration and Sybase Control Center
for Sybase Unwired Platform online help
for complete details.
Unwired Server – core and administrative subsystem (MMS):
- If you like to troubleshoot at the system-level (which will record all domains
and packages activities), you can enable MMS logging by setting the log level in
Sybase Control Center. The output is written in the server
log.
- Select the desired application
package, and enable domain logging on that package. Review the captured log messages
in Sybase Control Center.
- For quick troubleshooting to locate system errors, you can check the
package-level client log and MBO/Operation history in the
Sybase Control Center.
- View the MBO/Operation history in Sybase Control Center for
errors during back-end interaction with the EIS.
- On
the data-tier node, review the database error logs:
- errorlog.txt – database system errors
- clusterdb_errorlog.txt – cluster DB server log
- monitordb_errorlog.txt – monitor and domainlog DB
server log
Relay server – if used:
- Enable relay server tracing by setting verbosity to 1 or higher. You can do that
by editing the rs.config file of your Relay
Server and running the rshost utility. Check
theSystem Administration topic on
Relay Server Setup.
- Review the relay server log files. The logging for rshost.exe is directed to the myrshost.log file in the C:\temp directory.
- Check the IIS log files (windows\logfiles\W3SVC1 and HTTPERR). The IIS server log path is configurable from inetmgr from . The recommended location is C:\Inetpub\LogFiles.
On Unwired Server, check the Sybase Unwired Platform outbound enabler log for replication synchronization
entries: SUP_HOME\Servers\UnwiredServer\Logs\NodeName.RSOEnum.log
(for example, smpqa01SMPServer1a.RSOE1.log).
Device clients:
- Use the platform-specific client logging API (com.sybase.persistence.LogRecord in Java, and Sybase.Persistence.ILogRecord in C#) to
capture log messages and upload them (Client Log) to
Unwired Server. You can view these messages in the
Sybase Control Center user interface