Collecting Information

Use Sybase Unwired Platform and other resources to collect information, then use the information to troubleshoot and solve the problem.

Sybase recommends that you develop a baseline for Sybase Unwired Platform system operations when things are running smoothly. This provides a benchmark for comparison when you encounter problems, and can lead to ideas for where to focus your troubleshooting efforts.

Sybase Unwired Platform resources include the Sybase Control Center Web console, error messages, log files, monitoring facilities, and the trace feature. Additional system resources include the system event log, operating system monitoring utilities, and third-party utilities.

The Visual Studio debugger is also a good resource for Windows and Windows Mobile device applications; use it to walk through code on the client user interface side.

Another resource is the Solved Cases database on the Support and Services Web site: http://www.sybase.com/support.

• Log Files
  Unwired Platform log files provide a source of troubleshooting information. Log file information is aggregated and displayed in the Sybase Control Center administrative console.
• Mobile Application Project and Deployment Information
  The Mobile Application Project and the associated deployment unit file provide a source of troubleshooting information when there are MBOs involved; for example, MBOs are involved when troubleshooting a device client (including object API clients (all platforms), or mobile workflow clients that use MBOs), or when debugging cache database or DCN issues.
• Viewing Messages in Sybase Control Center
  Sybase Control Center for Sybase Unwired Platform can be used to review an ongoing stream of system messages to keep you alert to system health and processing status.