Troubleshoot the Installation

Provides troubleshooting information for post-installation configuration problems in Sybase Unwired Platform.

• Troubleshooting Host Name Problems
  Problem: After installation, you determine that you need to change the hostname; for example, you receive a SybSQLException when you try to access the hostname of a computer with a long machine name from Sybase Control Center.
• Listeners or Services Could Not be Started Errors
  Problem: After installation, Listener could not be started, or Service could not be started messages appear.
• Unwired Platform Windows Services
  Unwired Platform Windows services run automatically on your host, with many starting up when the host computer is started or when the installation process finishes. Determine what services exist for each runtime component and what dependencies exist among these services.
• Cannot Access Devices Tab and Web Service Error
  Problem: After installation, you cannot access the Device UsersDevice tab in Sybase Control Center, and the Unwired Server log shows an ADMIN_WEBSERVICE_INVOCATION_ERROR.
• OpenDS Is Not Uninstalled
  After uninstalling Sybase Unwired Platform, the OpenDS Windows service is not removed.
• Errors Installing Afaria Server without Data Tier
  Problem: You encounter an Afaria Server error while installing Afaria Server without the data tier.
• Error deleting <filepath>\APIdocs skipping unwired server update
  Problem: This error displays while running an installation script for a Sybase Unwired Platform release that does not use an installer, for example: Error deleting C:\Sybase\UnwiredPlatform\Servers\UnwiredServer\APIdocs skipping unwired server update.
• Client Application Hangs Waiting for Authentication
  Problem: The client application hangs on the login screen, while waiting for authentication from Unwired Server. The application eventually times out and returns an authentication error: Failed to obtain ${licenseNumber}license(s) for SUP_BASECLIENT feature from License Server ${server_id}.