Reporting Problems to Technical Support

If you cannot resolve a problem using the manuals or online help, the designated person should contact Sybase Technical Support or the Sybase subsidiary in your area.

Each Sybase installation that has purchased a support contract has one or more designated people who are authorized to contact Sybase Technical Support.

Technical Support needs information about your Sybase IQ environment in order to resolve your problem. This section describes this information, tells you how to collect it using the automated getiqinfo tool, and explains how to correlate information in various Sybase IQ utilities and log files.

• Collecting Diagnostic Information Using getiqinfo
  Sybase IQ includes a script for collecting information that Sybase Technical Support needs to diagnose problems.
• Information Collected by getiqinfo
  The getiqinfo script collects all of the following information:
• Correlating Connection Information Between the .srvlog and .iqmsg Files
  Technical Support may ask you to set the -zr option on the start_iq command in your configuration file.
• Another Source of Helpful Information
  If you cannot resolve a problem, you may find additional help on the Sybase online support Web site, MySybase.