Troubleshooting Hints

Sybase IQ provides many resources for addressing any problems you encounter.

For information on resolving issues related specifically to Sybase IQ multiplex servers, see Using Sybase IQ Multiplex.

• Sources of Online Support
  If you are unable to resolve a problem using documentation, see the Sybase online support Web site, MySybase.
• Solutions for Specific Conditions
  You may need more information to diagnose and resolve certain issues.
• Troubleshooting Network Communications
  Communications issues may occur on Windows and with Windows-based clients.
• Diagnostic Tools
  Several Sybase IQ tools help you diagnose various conditions.
• Reporting Problems to Technical Support
  If you cannot resolve a problem using the manuals or online help, the designated person should contact Sybase Technical Support or the Sybase subsidiary in your area.
• Checklist: Information for Technical Support
  You can run the getiqinfo script to collect much of this information.