Viewing a user's synchronization history

View a user’s recent or complete synchronization history to monitor user synchronizations or troubleshoot synchronization problems.

To view a user’s synchronization history
  1. Edit the user's information.

    For instructions, see Editing user information.

  2. In the Navigation Panel, choose Users » Edit User » View Sync Log.

    The Recent Sync History for User page appears with the three most recent user synchronizations.

    Sample Recent Sync History for User page
  3. Click View Complete Sync History to see all available details.

Use the table below to interpret the synchronization history details.

Table 2. Interpreting synchronization history information

Information type

Description

Example: [Fri Jan 9, 2004 18:31:34]

Timestamp

Date and time of the last synchronization

Example: (550 seconds)

Duration

The duration of the synchronization in seconds

Example: Completely out of sync, resequencing...

Example: ERROR: File size limit exceeded(400)

Comment

Information about the synchronization, including any explanation for a failed channel synchronization

Example: Web Content: OK

Status

Whether or not there was a successful synchronization