There are variety of steps to take to troubleshoot the installation of Adaptive Server. The first thing to check is the Installer log. Use the Installer | File | Show Log menu item to review the various stages of the installation. If necessary, save this log; it may be necessary to e-mail it to Sybase Tech Support if the installation problem cannot be resolved. There are several possibilities to check for.
For configurations that do not utilize a DNS server, some applications such as jISQL may have a problem connecting to a local server using the name localhost. To work around this problem, enter in “127.0.0.1” as the host name in the jISQL host name field.
The Sybase installation process assumes the host name of your
system is the same as returned by the shell command 'hostname
-s'. This name will be used in the interfaces file
entries.
The installation was attempted a second time. If this is the case, the installer will indicate that your second attempt is an Upgrade, rather than a new Install. If this is the case, the server will not be re-started after the install/upgrade process is complete. To start the server, completely uninstall the software and start over, as described in the next section.
If these problems do not describe your situation, please use our newsgroup to describe the problem and we will respond as soon as we can. Please include the following information in your problem description:
System configuration – describe the type of Apple computer, memory, disk space available, processor, DNS configuration;
Problem description – be as concise as you can
Contents of Installer Log – when running the installer, select Installer | File | Show Log, and save the results to a file.
Contents of Adaptive Server errorlog – located at /Applications/Sybase/System/ASE-12_5/install/<hostname>_ASE.log
