At the client, the DirectConnect for z/OS Option workstation, and mainframe levels, check components systematically to locate the problem. Depending on your setup, you may want to check for problems in this sequence:
Connectivity
Client application
Client LAN
Client network setup
Major outage
DirectConnect for z/OS Option workstation
Connection from the client to the DirectConnect for z/OS Option workstation
Connection from the DirectConnect for z/OS Option workstation to the mainframe
For any of these problems, the appropriate system administrator should use normal troubleshooting procedures. For example:
Record specific information on the error messages, including:
Error message number
Associated SNA sense codes or SNA Services error codes
Time the error occurred
The client or user affected
Refer to the appropriate documentation, as needed.
Perform the recommended action.
Continue the process until the problem is resolved.
