Resolve problems with unserved licenses.
Possible Causes | Solutions |
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The license for the product or feature you are using is not in the local licenses directory. The local license directory is product-specific, and the license must be deployed to the correct location for the product. Typically, this directory is $SYBASE/SYSAM-2_0/licenses. | Generate the required unserved licenses from SPDC or SMP and deploy them. |
Your product’s license may have been activated with the incorrect host ID for the machine on which you are running the product. |
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The available licenses are for a different operating system or architecture than the machine on which you are running your product feature. |
Obtain a license for the correct platform from SPDC.
Note: Licenses generated from SMP are platform-independent.
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You are running your SySAM 2-enabled program in a terminal services (TS) environment with an unserved Standalone Seat (SS) license. | |
If the output from running sysam diag feature_name states that a license for your product or feature is available for checkout, you still may be unable to check out the license because your product has been configured as a specific edition or with a specific license type. For example, the product is configured to look for an Adaptive Server® Enterprise, Enterprise Edition license, but only an Adaptive Server Enterprise, Developer Edition license is available; or, the product is configured to use a Server License (SR) license type, but only a CPU License (CP) is available. Another incompatibility may occur if your product has several editions, and you are trying to run a separately licensed feature from one edition with the base product of a different edition. You can run an Enterprise Edition base product only with an Enterprise Edition separately-licensed feature; you cannot run a Developer Edition feature with an Enterprise Edition base product. |
If the problem is incompatible editions or license types, reconfigure your product, or go to SPDC or SMP and check in the incorrect license and regenerate a license for the correct edition or license type. |