Identify the cause of installation problems and apply the recommended solutions.
If your installation fails, review error messages and your SAP ASE error log to determine the cause of the failure.
| Problem | Resolution |
|---|---|
Client not authorized to connect to server. | This error message means a remote machine does not have permission to display
the user interface on the local machine where you start working: Xlib: connection to "host_name" refused by server Xlib: Client is not authorized to connect to Server xhost: unable to open display "host_name" |
Address already in use. | Enter a different port number on the srvbuild window.
The command netstat -a produces a list
of port numbers in use. |
The installer fails to start. | Restart the installer in debug mode. Hold down the Ctrl key immediately after launching the installer and until a console window appears. |
Cannot start XP Server. | You may receive the following message from XP Server when it is invoked by
xp_cmdshell or some other extended
stored procedure: Msg 11018, Level 16, State 1: Procedure "xp_cmdshell", Line 2: XP Server must be up for ESP to execute. (return status = -6) Verify that there is an XP Server entry in the SAP ASE sysservers table. If you created XP Server in a different srvbuild session than SAP ASE and you did not specify a related SAP ASE server, srvbuild cannot update the sysservers table. Verify that the XP server exists in the interfaces file or LDAP server. Use sp_addserver to add an entry to the sysservers table. |
Troubleshooting resource file installations. | If you encounter problems during the build, configuration, or upgrade process
while using the srvbuild[res], sqlloc[res], or sqlupgrade[res], it may be that these utilities did not allow
enough time for a SAP ASE server to shut down properly. Set the SYBSHUTWAIT
environment variable to force the utilities to wait for the SAP ASE server
to shut down. For example, this command forces the utility to wait for two
minutes before proceeding with the next
task: % setenv SYBSHUTWAIT 120 |