Troubleshooting Common Installation Problems

Identify the cause of installation problems and apply the recommended solutions.

ProblemResolution
Cannot eject the CD or DVD from the drive
If you cannot eject the CD from the drive, check:
  • To see whether the CD drive path is the current directory (pwd) in a UNIX terminal window. If it is, change (cd) to another directory.
  • For sybhelp processes. If these processes exist, kill them using the UNIX kill command.
Client not authorized to connect to server
This error message means the remote machine does not have permission to display the user interface on the local machine where you start working:
Xlib: connection to "host_name" refused by server
Xlib: Client is not authorized to connect to Server
xhost: unable to open display "host_name"
To correct the problem:
  1. Enter the following command at the UNIX prompt of your local machine, where remote_machine is the machine on which you are running the installer:
    xhost +remote_machine
  2. Restart the installer.
Address already in use
To correct the problem, enter a different port number on the srvbuild window. The command netstat -a produces a list of port numbers in use.
The Installer fails to start

If the installer does not start, restart it using the debug mode, hold down the Ctrl key immediately after launching the installer and until a console window appears.

Cannot start XP Server
You may receive the following message from XP Server when it is invoked by xp_cmdshell or some other extended stored procedure:
Msg 11018, Level 16, State 1:
Procedure "xp_cmdshell", Line 2:
XP Server must be up for ESP to execute.
(return status = -6)

Verify that there is an XP Server entry in the Adaptive Server sysservers table. If you created XP Server in a different srvbuild session than Adaptive Server and you did not specify a related Adaptive Server, srvbuild cannot update the sysservers table. Verify that the XP server exists in the interfaces file or LDAP server.

Use sp_addserver to add an entry to the sysservers table.

Troubleshooting Resource File Installations
If you encounter problems during the build, configuration, or upgrade process while using the srvbuild[res], sqlloc[res], or sqlupgrade[res], it may be that these utilities did not allow enough time for Adaptive Server to shut down properly. Set the SYBSHUTWAIT environment variable to force the utilities to wait for Adaptive Server to shut down. For example, this command forces the utility to wait for two minutes to allow Adaptive Server to shut down before proceeding with the next task:
% setenv SYBSHUTWAIT 120
Parent topic: Troubleshoot the Server