If the product does not install or does not function after installation, contact SySAM Technical Support.
Error | Possible Causes | Solution |
---|---|---|
Installation Warning: Cannot Find a Valid License | You may not have the required licenses installed. If there are installed licenses, the licenses may be incorrect for the product or feature you are trying to install. |
See Installing for the First Time in the SySAM Users Guide. |
Updating an Existing Installation | If you are updating an existing installation, make sure your license authorizes you to install the update. See Installing Product Updates, EBFs, and Support Renewal in the SySAM Users Guide. If your license does not allow you to perform the update, the product may not be usable. | If you are installing an update that is authorized by the license, see the solution for Product Cannot Checkout a License and Starts in Grace Period error below before you proceed with the update. |
License Server Executables and Scripts not Installed | When you installed your product, the license server was not installed. Some product installations offer the option to install a license server; however when available, this option is not selected, by default, for installation. You may need to explicitly install a license server. See your product’s installation guide and release bulletin to determine if the product installer offers this option. |
Depending on the options provided by your Sybase
product’s installation wizard, use one of the following
solutions:
|
License Server Does not Start | See Possible Causes of a License Server Failure in the SySAM Users Guide. | Go to SPDC or SMP, generate a valid served license for your product, and copy it into the licenses directory on the machine where the license server is installed. See Generating Licenses at SPDC or Generating Licenses at SMP. |
License Server Does not Recognize the License Files |
|
|
Linux virtual machine does not appear to be part of the Microsoft Hyper-V host. | /usr/sbin/dmidecode in Linux virtual machine cannot read from /dev/mem. | Log in to Linux virtual machine as root, then execute chmod 4555 /usr/sbin/dmidecode. |
Product Does not Start, License Checkout Error |
|
At a command prompt or in a terminal window, execute the following commands, where feature_name is the name of the feature for which SySAM failed to check out a license: sysam diag feature_name If the SySAM script is unavailable, enter: lmutil lmdiag -c license_directory_location feature_name Go to SPDC or SMP and generate your product’s required licenses. If you are trying to use a separately licensable optional feature you must have a license for both the base product and the option, and if the product has more than one edition, the edition of the base product and option must be the same. If you generated an invalid license, check in the license at SPDC or SMP, and regenerate the license with the correct information. |
Product Cannot Check Out a License and Starts in Grace Period |
To help you determine the possible causes when your
product cannot check out a license, execute the following command
from the SYSAM-2_0/bin
directory, at a Windows command prompt or in a UNIX system terminal
window, where feature_name is
the name of the feature license that could not be checked out.
sysam diag feature_nameIf the command output says that no licenses are available for checkout, this may be due to one of the reasons below, which are separated into served and unserved license deployment model causes and solutions. |
See Served License Deployment Models or Unserved License Deployment Models, both in the SySAM Users Guide. |
Product Continues to Run in Grace Period After Fixing a License Problem | The license status has not yet been updated. When the product periodically performs license checks, the license status is not immediately updated. | Wait up to 6 hours for server products, and up to 1.5 hours for tool products. |
Product Cannot Find Licenses for Optional Features | You either have not installed the license for the optional feature, or the license exists, but cannot be checked out. | See Solution for Problem: Product Cannot Find Licenses for Optional Features in the SySAM Users Guide. |
Product Obtains the Wrong License |
These locations are searched, in the order
specified, until a suitable license is found. When a license
directory is specified, license files in that directory are loaded
in the directory sort order. When a product looks for a license, it
looks in:
The first license that matches the feature name, version, edition, and license type filter is used; however, this license may not be the intended license your product requested. |
|
License checkout problems with unserved license | See Unserved License Deployment Models in the SySAM Users Guide. | |
License checkout problems with served license | See Served License Deployment Models in the SySAM Users Guide. |