If Adaptive Server Cannot Check Out a License and Starts Using a License Under a Grace Period

There are several reasons why Adaptive Server cannot check out a license.

Prerequisites

Execute the sysam diag feature_name command from the SYSAM-2_0 bin directory, where feature_name is the SySAM feature name for Adaptive Server or the optional feature that is in grace mode. The feature name is printed in the Adaptive Server error log and in the optional e-mail notifications.

Task

If you are using a served model and diag shows no license available to check out:
- Verify that the license server is running and can be reached from the machine you are using. Use "sysam status" to verify that you can access the license server. If you cannot access the license server, verify that the license server is running.
- If the license server is running, use "sysam status -f feature_name" to determine whether the license server is serving a license for the given feature. If not, obtain the correct licenses from the Sybase Product Download Center (SPDC) or SAP Service Marketplace (SMP).
- All licenses on the license server may be in use. If "sysam status -f feature_name" indicates that no licenses are available, obtain additional licenses or shut down existing instances of Adaptive Server.
If you are using an unserved model and diag shows no license available to check out:
- The license for the given feature may not be copied in the local licenses directory. Obtain the correct licenses from SPDC or SMP, and copy them to the local licenses directory.
- The license may have been activated for a different machine or activated with incorrect host ID. Check in and reactivate the license with the correct host ID.
The available licenses are for a different operating system or architecture. Obtain license for the correct platform from SPDC or SMP.
If you are running in a terminal server environment, you cannot use unserved licenses. Set up served licenses for a terminal server environment.
The available license may not authorize this version of Adaptive Server. For information about date-based versioning, see the SySAM Users Guide.
If the diag command shows the license for the given feature is available for checkout, this may be because the product edition or license type does not match the requirement. If the edition and license type configuration parameters are set, Adaptive Server uses only the license that matches these settings:
1. Run sp_lmconfig to see the configured values.
2. Check the VENDOR_STRING attribute of the licenses to verify that a matching license exists.
  
  If a matching license does not exist, obtain a suitable license from SPDC or SMP, or adjust the Adaptive Server configuration.
  
  If Adaptive Server cannot start because the grace period expired, examine the servername.properties file located in the ASE-15_0/sysam directory under your SYBASE directory for values. These values are stored in two lines that start with PE= and LT=. These lines are present only if the configuration is set.