If you select a served license model, the installer checks for a license with the selected edition and license type. You see a warning message if no suitable license is available.
If you are performing a new Adaptive Server installation or upgrading an existing Adaptive Server version 12.5.x or earlier, proceed with the installation. Adaptive Server provides a 30-day grace period to resolve licensing issues. Once the installation is complete, debug the license checkout failure. See "Adaptive Server cannot check out a license and starts with graced license instead" in Troubleshooting SySAM.
If you are upgrading an existing Adaptive Server version 15.0 or later, Adaptive Server may not start after the upgrade if you do not have a suitable license. Exit the installation program and see if the existing Adaptive Server can check out licenses. If it cannot, troubleshoot this issue and then proceed with the upgrade.
If the existing Adaptive Server can check out licenses, verify that the license you are using authorizes the update you are applying. This can be determined using the date-based version of your license file and the date this update was released. You must have a license with a date-based version that is later than or equal to the date the update was released. Adaptive Server provides a grace period for updating the licenses after support is renewed.
Determine the date-based version of the license from the Version column of the output from sp_lmconfig, by looking at the license checkout message in the Adaptive Server error log, or by examining the license itself. See Anatomy of a License in the Sybase Software Asset Management Users Guide.
Determine the Adaptive Server release date by looking at the version string, cover letter, or download link for the Sybase Product Download Center (SPDC) or SAP Service Marketplace (SMP). The release date is also posted in the error message.
You can download an updated license from SPDC or SMP, if your support has been paid for the date the update was released. If your support has not been paid, you are not authorized to install an update.
See Working with Date-Based Versioning and Getting and Using your Licenses in the Sybase Software Asset Management Users Guide.