If you call Sybase technical support for SySAM-related issues have the following information available:
The Sybase IQ error log located in %ALLUSERSPROFILE%SybaseIQ\logfiles\<servername>.stderr directory.
The <dbname>.iqmsg file located in the same directory as your IQ database
If you started Sybase IQ in grace mode – output from the sp_iqlmconfig command.
If Sybase IQ does not start – the server’s properties file in the %ALLUSERSPROFILE%SybaseIQ\logfiles\<servername>.properties.
The license files in the %SYBASE%\SYSAM-2_0\licenses directory on the machine running Sybase IQ.
The value of SYBASE_LICENSE_FILE and LM_LICENSE_FILE environment variables, if they have been defined.
Output from lmutil lmpath -status command. The lmutil binary is located in the %SYBASE%\SYSAM-2_0\bin directory.
If you are using a served license model, the licenses in the %SYBASE%\SYSAM-2_0\licenses directory, and the license server log file in the %SYBASE%\SYSAM-2_0\log directory.
