This book is for OpenSwitch™ version 15.0 system administrators and assumes that you have:
General knowledge of your operating system platform
Familiarity with platform-specific commands used to manipulate the software and hardware
General knowledge of Sybase® servers
General knowledge of failover systems
This guide is a reference for troubleshooting and error messages and contains these chapters:
Chapter 1, “Introduction,” provides troubleshooting guidelines and tips.
Chapter 2, “Messages in the OpenSwitch Log,” explains the messages that are logged in the OpenSwitch error log.
Chapter 3, “Messages in the Coordination Module Log,” explains the messages that are logged in the coordination module error log.
Chapter 4, “Messages Returned to Clients by OpenSwitch,” explains the messages that are sent to client applications.
The OpenSwitch documentation set consists of:
OpenSwitch Release Bulletin – contains last-minute information that was too late to be included in the books.
A more recent version of the release bulletin may be available on the World Wide Web. To check for critical product or document information that was added after the release of the product CD, use the Sybase Product Manuals.
OpenSwitch Installation Guide for your platform – describes system requirements and provides installation and configuration procedures for OpenSwitch software.
OpenSwitch New Features Guide – describes the new and updated features in OpenSwitch.
OpenSwitch Administration Guide – explains how to administer OpenSwitch and how to reconfigure the product after installation.
OpenSwitch Coordination Module Reference Manual – describes how to develop and use OpenSwitch coordination modules.
OpenSwitch Error Message Guide (this book) – explains how to troubleshoot problems that you may encounter when using OpenSwitch, and provides explanations of error messages.
OpenSwitch Manager online help – describes the tasks you can perform in OpenSwitch Manager.
Sybase Software Asset Management Users Guide – describes Sybase asset management configuration concepts and tasks.
FLEXnet Licensing User Guide – this Macrovision manual explains FLEXnet Licensing for administrators and end users and describes how to use the tools which are part of the standard FLEXnet Licensing distribution kit from Sybase.
SAMreport Users Guide – this Macrovision manual explains how to use SAMreport, a report generator that helps you monitor the usage of applications that use FLEXnet Licensing.
Use the Sybase Getting Started CD, the SyBooks™ CD, and the Sybase Product Manuals Web site to learn more about your product:
The Getting Started CD contains release bulletins and installation guides in PDF format, and may also contain other documents or updated information not included on the SyBooks CD. It is included with your software. To read or print documents on the Getting Started CD, you need Adobe Acrobat Reader, which you can download at no charge from the Adobe Web site using a link provided on the CD.
The SyBooks CD contains product manuals and is included with your software. The Eclipse-based SyBooks browser allows you to access the manuals in an easy-to-use, HTML-based format.
Some documentation may be provided in PDF format, which you can access through the PDF directory on the SyBooks CD. To read or print the PDF files, you need Adobe Acrobat Reader.
Refer to the SyBooks Installation Guide on the Getting Started CD, or the README.txt file on the SyBooks CD for instructions on installing and starting SyBooks.
The Sybase Product Manuals Web site is an online version of the SyBooks CD that you can access using a standard Web browser. In addition to product manuals, you will find links to EBFs/Maintenance, Technical Documents, Case Management, Solved Cases, newsgroups, and the Sybase Developer Network.
To access the Sybase Product Manuals Web site, go to Product Manuals.
Technical documentation at the Sybase Web site is updated frequently.
Finding the latest information on product certifications
Point your Web browser to Technical Documents.
Click Certification Report.
In the Certification Report filter select a product, platform, and timeframe and then click Go.
Click a Certification Report title to display the report.
Finding the latest information on component certifications
Point your Web browser to Availability and Certification Reports.
Either select the product family and product under Search by Base Product; or select the platform and product under Search by Platform.
Select Search to display the availability and certification report for the selection.
Creating a personalized view of the Sybase Web
site (including support pages)
Set up a MySybase profile. MySybase is a free service that allows you to create a personalized view of Sybase Web pages.
Point your Web browser to Technical Documents.
Click MySybase and create a MySybase profile.
Finding the latest information on EBFs and software
maintenance
Point your Web browser to the Sybase Support Page.
Select EBFs/Maintenance. If prompted, enter your MySybase user name and password.
Select a product.
Specify a time frame and click Go. A list of EBF/Maintenance releases is displayed.
Padlock icons indicate that you do not have download authorization for certain EBF/Maintenance releases because you are not registered as a Technical Support Contact. If you have not registered, but have valid information provided by your Sybase representative or through your support contract, click Edit Roles to add the “Technical Support Contact” role to your MySybase profile.
Click the Info icon to display the EBF/Maintenance report, or click the product description to download the software.
The formatting conventions used in this document are:
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This document is available in an HTML version that is specialized for accessibility. You can navigate the HTML with an adaptive technology such as a screen reader, or view it with a screen enlarger.
OpenSwitch version 15.0 and the HTML documentation have been tested for compliance with U.S. government Section 508 Accessibility requirements. Documents that comply with Section 508 generally also meet non-U.S. accessibility guidelines, such as the World Wide Web Consortium (W3C) guidelines for Web sites.
You might need to configure your accessibility tool
for optimal use. Some screen readers pronounce text based on its
case; for example, they pronounce ALL UPPERCASE TEXT as initials,
and Mixed Case Text as words. You might find it helpful to configure
your tool to announce syntax conventions. Consult the documentation
for your tool.
For information about how Sybase supports accessibility, see Sybase Accessibility. The Sybase Accessibility site includes links to information on Section 508 and W3C standards.
Each Sybase installation that has purchased a support contract has one or more designated people who are authorized to contact Sybase Technical Support. If you cannot resolve a problem using the manuals or online help, please have the designated person contact Sybase Technical Support or the Sybase subsidiary in your area.
