Reporting errors

If you need to report an error to Sybase Technical Support, have the following information on hand:

• The environment in which the error occurred, including:

  • OpenSwitch version

  • EBF number, if applicable

  • Operating system version

  • Hardware platform

  • Production or development environment

• The message number (if applicable) and complete error message text for any server errors

• A copy of the error log, including messages that displayed prior to start-up and immediately before or after the message. Include the version number and date information printed at the beginning of the error log

• Information about the environment, such as the operating system and platform

• The frequency with which the error occurs

• The client program in which the error occurred (isql, Open Client^TM Client-Library^TM, Data Workbench^®, and so on)