Assess

You may not be able to access Management Cockpit if the server is not started, the URL is incorrect, or the browser is not supported.

Root Cause Diagnostic Assessment

Check the most likely causes first. You may have to resolve more than one root cause.

Diagnostic Assessment and Correction Summary
Root Cause	Assessment	Correction
(Likely) SAP Mobile Platform Server is not started.	Log in to the desktop of the computer where SAP Mobile Platform Server is installed. Check the server start-up state: In Windows Services Control Panel, check status of SAP Mobile Platform Server service. If SAP Mobile Platform Server is not started, SAP Mobile Platform Server is not started.	If server is not started, see Correct Server Not Started. If server is started, assess the next root cause.
(Possible) Management Cockpit URL is incorrect.	If you used the desktop shortcut or the Windows Start menu to access Management Cockpit on the server where SAP Mobile Platform Server is installed, the URL is predefined. Continue with the next assessment. If you manually entered the URL to access Management Cockpit remotely, verify the correct URL for Management Cockpit: Log in to the desktop of the computer where SAP Mobile Platform Server is installed. Start Management Cockpit through the Windows Start menu or the desktop shortcut. Copy the URL from the browser window where SAP Mobile Platform Server opened. Use email, chat, or clipboard to make the copied URL available on the computer from which you want to access Management Cockpit remotely. Log in to the desktop of the computer from which you wamt to access Management Cockpit remotely. Compare the URL you copied from the server where SAP Mobile Platform Server is installed with the URL you were using to access Management Cockpit.	If the URLs are different, see Correct Management Cockpit URL. If not, assess the next root cause.
(Possible) Browser version is not supported.	See http://service.sap.com/pam for the correct browser versions. If your browser version is not listed, it is not supported.	If the browser version you are using is not supported, see Correct Browser Version. If the browser version is supported, assess the next root cause.
(Possible) Browser proxy settings prevent access	Even if your browser does not display an error message indicating that proxy settings are blocking access to the Management Cockpit URL, check with your company's IT support to determine whether browser proxy settings need to be changed.	If your company's IT support determines that your browser proxy settings are preventing access, see Correct Browser Proxy Settings.
(Unknown) None of the root causes have been validated.	Check other knowledge and support assets on SAP Service Marketplace. If no other causes are documented by Product Support, collect the data and outcomes of this assessment.	Assistance required. Create a help ticket with Product Support on SAP Service Marketplace.