Assess

You may not be able to access Management Cockpit if the server is not started, the URL is incorrect, or the browser is not supported.

Root Cause Diagnostic Assessment

Check the most likely causes first. You may have to resolve more than one root cause.

Diagnostic Assessment and Correction Summary
Root Cause	Assessment	Correction
(Likely) SAP Mobile Platform Server is not started.	Log in to the desktop of the computer where SAP Mobile Platform Server is installed. Check the server start-up state: Open a terminal window. Go to `$HOME`/SAP/. Execute `./daemon.sh status`. If `daemon.sh` is not running, the server is not started.	If server is not started, see Correct Server Not Started. If server is started, assess the next root cause.
(Possible) Management Cockpit URL is incorrect.	Log in to the desktop of the computer where SAP Mobile Platform Server is installed. Copy this URL into a text editor: `https://localhost:port/Admin/` Get the computer name. In a terminal window, enter: uname –n Copy the full computer name to the clipboard. In the text editor, paste the computer name from the clipboard, replacing `localhost` in that URL Immediately after the computer name you just pasted, type a period, followed by the rest of the network address for the computer. For example, if the computer name is `myserver` and the rest of the networkaddress for the computer is `myco.com`, after replacing `localhost` in the URL in the text editor, you would have `https://myserver.myco.com:port/Admin`, the correct URL to access Management Cockpit from any computer on your network. Get the port number used for Management Cockpit. Open the SilentInstall_Linux.txt file. Locate the line for the `serverAdminHttpsPortNumber` parameter and record the value set there. Open the SMPInstall`<timestamp>`.log file and search for a message indicating that the installer used a different port number for `serverAdminHttpsPortNumber`. If you see that the installer used a different port number, record that and ignore the port number set in the SilentInstall_Linux.txt file. In the text editor, paste the port number you recorded from the clipboard, replacing `port` in that URL. For example, if the port number you recorded is 8083, pasting that into the URL changes it to `https://myserver.myco.com:8083/Admin`, the correct URL to access Management Cockpit from any computer on your network. Compare the URL you have created in the text editor with the URL you were using to access Management Cockpit.	If the URLs are different, see Correct Management Cockpit URL. If not, assess the next root cause.
(Possible) Browser version is not supported.	See http://service.sap.com/pam for the correct browser versions. If your browser version is not listed, it is not supported.	If the browser version you are using is not supported, see Correct Browser Version. If the browser version is supported, assess the next root cause.
(Possible) Browser proxy settings prevent access	Even if your browser does not display an error message indicating that proxy settings are blocking access to the Management Cockpit URL, check with your company's IT support to determine whether browser proxy settings need to be changed.	If your company's IT support determines that your browser proxy settings are preventing access, see Correct Browser Proxy Settings.
(Unknown) None of the root causes have been validated.	Check other knowledge and support assets on SAP Service Marketplace. If no other causes are documented by Product Support, collect the data and outcomes of this assessment.	Assistance required. Create a help ticket with Product Support on SAP Service Marketplace.