Helpdesk operators interact with SAP Mobile Platform to review system information to determine the root cause of reported problems.
Helpdesk operators have read-only access to all administration information in the SAP Mobile Platform administration console. They cannot perform any modification operations on administration console tabs, and cannot save changes made in dialogs or wizards.
The logical role for the helpdesk operator is Helpdesk. The term "helpdesk" is used in all documentation to refer to the user with the Helpdesk role.